Start Out of office message not updating

Out of office message not updating

Using Outlook 2013 and Windows 8 or 8.1 connected to exchange 2007 server, I am getting Your automatic reply settings cannot be displayed because the server is currently unavailable. I tried some of the fixes online such as deleting credentials from user accounts and another fix suggested it was a proxy server issue, but we don't use a proxy.

I think we need the ability to ignore Out of Office replies exclusively.

Mike Hi You can achieve what you want by modifying the Observer rule "Automatically reopen tickets when the customer responds "Add a new condition in "On Tickets With These Properties" to match ALLif subjest does not contain Out of Office That will ignore emails with that subject and will not reopen the ticket.

We will come up with an option to KEEP THE TICKET CLOSED option, so even if the customers comes back with Thank you or It worked or Out of office, or any other content, it keeps the ticket in closed/resolved status.

Hi Campbell We're currently working on this and we will be addressing this soon.

You can set out of office (auto replying rule) in Outlook with below workarounds: Set out of office (automatic reply) with Out of Office Assistant with Exchange Account (If you need to set a rule for automatically replying messages via Outlook, normally you have to compose a new message and save as an Outlook template, next set a rule which will filter messages based on special criteria and reply with the specific template, and then select exceptions if necessary. Actually Kutools for Outlook's Auto Reply utility can help you automatically reply messages easily.

If you are using an Exchange account, you can auto reply a specified message for the received emails with setting the Out of Office Assistant while you are away. In the Mail view, select the exchange account on the Navigation Pane, and click File If your outlook haven’t connected to an Exchange Server, the above method will not work.

We would still want the ticket to be re-opened on a genuine reply.